It directs you to disable any internet firewalls or anti-virus software. After multiple tries, I was able to download the software. Their website is slow, freezes, and often links you to a non-functioning page. However, version 5 is out, so you are directed to the internet to obtain it as prior problems have supposedly been fixed. Installation: The box comes with version 4 of the software. I hate this task, and I thought the money would be well worth the time savings. The box and information say that Neat will do this. I bought this with the intent of scanning charge receipts from my business and exporting them into Quickbooks. Since that is my purpose, I'm returning it. However, IF YOUR GOAL IS TO EXPORT, I would not buy this unit. If all you want to do is scan and organize papers, I think that this unit would be FABULOUS once you get it installed and start using it (this is not a quick or easy task). I rarely write reviews, but this unit does not do what it says it does, and I'd like to save another potential buyer from going through what I did.
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